Các câu hỏi thường gặp
Payment methods
Refund policy
1. Refund conditions
- Within the first 6 lessons (according to the Terms and Conditions).
- In - efficient, low academic outcome proved by low scores, diligent feedback from academic team (according to the Terms and Conditions).
- Technical issues which cannot be fixed (according to the Terms and Conditions).
2. Refund amount
Refund amount = Total tuition fee - payment/delivery fee (if any) - bank transfer fee (if any) - gift fee (if any)
3. Refund methods
Kyna English will conduct refunds through bank transfer method.
Students/parents please provide below information for refund process:
Account number
- Account number
- Account name
- Account bank and branch
- Swift Code
4. Refund time:
Refund process can take 15 - 20 working days after receipt of an official, approved refund request.
5. Notes:
Kyna English will not refund in below cases:
- Students/parents do not want to learn or change their mind
- Students/parents do not collaborate in the technical troubleshooting process.
In such cases, Students/parents can:
- Transfer the package to another student/parent
- Change to different program
Hotline
- Contact us through support@kynaenglish.com
- Internal chat system of Kyna English on mobile application and website
